Frequently Asked Questions
Q. Do you have a brick and mortar store?
A. No, we do not have a brick and mortar storefront. We decided to launch an online only business in an effort to keep overhead costs down and thereby pass those savings onto our customers.
Q. Where do your orders ship from?
A. All of our merchandise ships directly from the supplier/ manufacturer. Depending on what products you order, you may receive your items in multiple shipments.
Q. What is your return policy?
A. We want to make your shopping experience as easy and stress free as possible. If you don’t love it, you don’t have to keep it. Most items are eligible for a full merchandise refund minus shipping. (Please see below for excluded items)
- Returns must be processed within 14 days after delivery.
- Items must be returned unused, and in their original condition.
- Please send products back in their original packaging.
We will issue a credit within 14 days after we receive the return package.
We reserve the right to reject any returns that do not meet these conditions.
Please note that some products are not eligible for return. These include:
- Custom Order Products
- Personalized Item
- Food Items
- Perishable Items
Our online return policy does not apply to orders being returned from locations outside of the United States or APO/FPO locations. Non-US customers, please contact customer service within seven days of delivery.
Q. My product arrived damaged and/or defective, what do I do?
A. Please notify us immediately upon receipt of your damaged merchandise.
Q. Do you ship Internationally?
Q. How long will it take to process my order?
A. We work with some pretty fabulous suppliers, and everyone does their best to ensure that orders are processed within two to three business days, at which point they will be shipped to you.
Q. Can I modify my order?
A. After an order is placed with us, we cannot guarantee changes can be made. Please reply to your Order Confirmation Email or chat in with us and we'll see whether a change is still possible.
If possible, please include the following in your request to our team:
(1) order confirmation number.
(2) the requested changes you'd like.
We will review your order and see what we can do!